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AVAYA COMMUNICATION MANAGER (ACM)

TRX has implemented two types of CTI integration KSRC series call recorders with Avaya Communication Manager (ACM) PBXs:

• active recording - using AES Server and DMCC protocol
• passive recording - based on ASAI interface

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AES (Application Enablement Services) SERVER

AES is a server-based software application that provides a number of interfaces (eg: TSAPI, JTAPI, CVLAN, DMCC, DLG).
AES / DMCC based solution is an Avaya compliant method of recording which is entirely software-based and does not require telephony boards or any wiring beyond your typical network infrastructure. No additional hardware is necessary, even as you scale the telephone network in your company.
The active call recording method supports TDM, IP or hybrid telephony environments.

REQUIREMENTS FOR AES INTEGRATION:

• Hardware and software
  • Avaya Communication Manager (version 3.0 or later)
  • AES Avaya Server (version 3.0 or later)
• Avaya Licenses
  • IP_API_A (formerly CMAPI) for each recording channel
  • TSAPI for each recording channel
  • TSAPI for each monitored station
  • enabled Enhanced Conferencing parameter

The DMCC (Device, Media, and Call Control) service provides access to Avaya Communication Manager’s device, media and basic call control capabilities. Media control functionality allows TRX recorders access to voice stream RTP data.
The TSAPI (Telephony Server Application Programming Interface) provides call state monitoring, call information and call control functionality for all extensions being recorded.

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ASAI (Adjunct-Switch Application Interface) INTERFACE

The use of ASAI interface-based solution requires the Avaya PBX to be equipped with additional interface board: C-LAN (TN799) or MAPD LAN Gateway (TN801).
The audio stream is being collected by means of recorder interface boards connected to Avaya PBX lines that are to be recorded. All call-related event information is retrieved directly from the Avaya PABX by means of the ASAI protocol.

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