Integration TRX recorders with telecommunication systems via CTI (Computer Telephony Integration) interfaces bringing the benefits as compared to traditional call recording. CTI communication is based on popular industry standards including:
Advantages of CTI integration solutions are relevant in Call / Contact Center environments and for recording VoIP calls. Recorder gains access
to all call-related events, such as call transfer/redirection, routing calls from ACD queues to individual agent stations.
It is also possible to attach to the call list UCID (Universal Call ID) index from the CDR (Call Detail Record) database.
Sometimes is necessary using special integration platforms (eg CAP servers), whose role is to translate the messages between recorder and proprietary
PBX protocols.
TRX call recorders provide CTI support for the following PBX-es/telecommunication servers:
as well as radio communication systems:
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